External Links:

• APECS
• Coaching Supervision Academy

Organisational Change and Development

with

Jill Fairbairns (BA MSc C Psychol AFBPsS)

This service is a tailored combination of coaching, training and professional supervision for people involved in driving programmes of organisational change and development.

What is the offer?

I provide support that helps to ensure that you use a professional approach to setting up your change programme and that the quality of implementation matches best practice. At the same time, this support will help you and your colleagues to learn as you go along.

Depending on your starting point, I can provide a tailored mix of services that will combine the following:

• Training and development in the skills, knowledge, and self-awareness required by internal change agents at any level of the organisation. I can provide you with robust change models or frames of reference, or help you to work with models currently in use in your organisation.
• Support to individuals and teams when inevitable doubts and insecurities arise about dealing with resistance, conflicting demands and towering workloads, or about the rate of progress being achieved.

Who is it for?

• Leaders of organisational change or development programmes
• Internal teams assigned to drive changes
• Internal change or organisation development consultants

How does it work?

Before you launch your programme of change or development, I will help you to weave into it a selected package of development and continuing support for people engaged in delivering it. This is likely to include a mixture of:

• Train the trainer workshops – for those charged with developing and supervising your internal teams of change agents.
• Individual and team coaching – for leaders of change and change teams.
• Individual and group supervision – for experienced leaders and internal organisational change and development professionals.

I will also help you to decide how best to mix your own resources with my time in the delivery of these elements.

When might you use this service?

To help and support you in the management of major changes such as:

• Integrating your organisation after a merger or acquisition.
• Introducing new ways of working in your organisation.
• Breathing new life into your organisation after restructuring.
• Improving service to your customers.

To help you tune up your organisation in ways that will enhance performance and increase commitment such as:

• Getting people on board with strategic planning and with implementing new plans.
• Improving cooperation between departments.
• Designing and facilitating large meetings or conferences.
• Introducing or improving your performance management and/or job appraisal systems.

Necessary features of any organisational change or development programme

Although the circumstances are different every time, there are always three prerequisites for a successful outcome.

1. 1. An accurate map of your starting point – You and your team(s) will collect and analyse reliable and relevant information about the situation inside your organisation and among your major stakeholders. Your map of the situation will provide a clear picture of the main issues and how they relate to each other. Along the way, you will learn about the ways in which your organisation may be maintaining the status quo and as a result see more clearly how to shift it. Once the map is in place you will know where best to focus your attention.
2. 2. Informed choice about the way ahead - You will make sure that your leaders and other major stakeholders consider and choose between different courses of action, having worked through the pros and cons of each option. When you have all reached a firm decision, you will help the key players to set realistic and challenging goals, and to define how the goals are to be met.
3. 3. Your key players own their decisions – Rather than pushing your leaders and main stakeholders into action before enough of you are ready to move, you will be watching throughout for levels of commitment to your assignment from key people, and thinking through ways of developing and maintaining ownership. A critical indicator will be whether or not people are able and willing to take responsibility for implementation.

I will help you to ensure that these essential requirements are present and fulfilled in your plans and activities.